Title

Alienation, acceptance, or ambiguity?: A qualitative assessment of library staff and faculty perceptions of reference service change.

SelectedWorks Author Profiles:

Kaya van Beynen

Document Type

Book Chapter

Publication Date

2014

ISBN

9781557536983

Abstract

This study focuses on the perspectives of library staff at a medium-sized academic library who directly participated in the restructuring of reference and information services from a “just-in-case” reference model (defined as librarians sitting at a traditional reference desk waiting for questions) to a “just-in-time” model (librarians only called upon to answer in-depth research questions on an as-needed basis), with the additional creation of an IT help desk. Solicited through a qualitative assessment one year after the implementation of the new service structure, library staff reaction could only be described as ambivalent and evolving.

Language

en_US

Publisher

Purdue University Press

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.