SelectedWorks Author Profiles:

Anthony Stamatoplos

Document Type

Article

Publication Date

1998

Date Issued

July 1998

Date Available

November 2013

ISSN

2150-6701

Abstract

Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.

Comments

1900-01-00

Language

en_US

Publisher

Association of College & Research Libraries (ACRL)

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

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