Title

You are the patron: Envisioning and training for excellent library service from the patron's perspective.

SelectedWorks Author Profiles:

Anthony Stamatoplos

Document Type

Presentation

Publication Date

2014

Date Issued

May 2014

Date Available

June 2014

Abstract

To envision excellence in service, library staff must learn to see service through the eyes of their patrons. This workshop demonstrated a training program using improvisation and role-playing activities, facilitated discussion, and application exercises to help participants understand how patrons experience the library. Following the program demonstration, facilitators guided participants in exploring ways to adapt the process and techniques for their own libraries.

Comments

Citation and abstract only.

Language

en_US

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

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