Title

The panorama of information systems quality

SelectedWorks Author Profiles:

Han Reichgelt

Document Type

Book Chapter

Publication Date

2006

Date Issued

January 2006

Date Available

July 2014

ISBN

9781591408598

Abstract

Business organizations are still struggling to improve the quality of information systems (IS) after many research efforts and years of accumulated experience in delivering them. The IS community is not short of prescriptions for improving quality; however the utterances are somewhat cacophonous as proponents of quality-enhancing approaches hyperbolize claims of their efficacy and/or denigrate older approaches, often ignoring the importance of context. In this chapter we undertake an extensive review of the IS quality literature to balance the many perspective so stakeholders in this heterogeneous community with the necessarily varied prescriptions for producing high-quality systems. We develop an IS quality model, which distills determinants of IS product quality into effects attributable to people, processes, and practices and denote the IS success results from the combination of discernible IS quality and stakeholders' perceptions of IS quality. This chapter serves as a general introduction to the detailed analyses of topics that follow in subsequent chapters but also provides insights that are not covered elsewhere in the book.

Comments

Citation only. For full access, check out the book through your local library, request it on interlibrary loan, or order it through a book dealer. Members of the USF System may access the full-text of the article through the authenticated link provided.

Language

en_US

Publisher

Idea Group Pub.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.