This paper examines why physicians react differently to the introduction of healthcare information technology (IT) in the same hospital at the same time. These diverse reactions, manifested as different forms of acceptance and resistance, are interpreted within the social-historical context of physicians’ work at a large urban hospital in the USA, using Activity Theory as the theoretical lens. While prior IT research has examined patterns of “similarities” in user behaviors, we examine user “differences” and reconcile these differences within a meta-theoretic framework. We also extend current IT usage research from voluntary to mandatory setting and demonstrate the viability of activity theory as an interpretive lens for future research.
International DSI and Asia Pacific DSI Conference
Bhattacherjee, A., Davis, C.J., & Hikmet, N. (2013). Why some physicians accept healthcare IT and others resist it: An activity-theoretic analysis. Presentation at the 2013 International DSI and Asia Pacific DSI Conference, Bali, Indonesia
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