Issues in knowledge access, retrieval and sharing- case studies in a Caribbean health sector.

SelectedWorks Author Profiles:

Han Reichgelt

Document Type


Publication Date


Date Issued

January 2009

Date Available

July 2014




In knowledge sharing forums different actors access each others knowledge to assist in their own decision making process. However, in absence of a formal knowledge management system this knowledge may not be available for use/reuse. In this research, we explore different scenarios in the healthcare sector to identify the factors which either facilitate or impede the knowledge flows while sharing knowledge. Furthermore, based on the analysis of the scenarios we theorize about use and reuse of knowledge items and the issues in accessing and retrieving them in knowledge sharing events. The barriers and enablers in different case studies are identified which can be applicable to any knowledge sharing event where its actors are working towards a common objective. We examine the patterns of accessibility of a knowledge item in knowledge sharing events and its effect on perceived usability, and perceived usefulness and relevance of a knowledge item.


Citation only. Full-text article is available through licensed access provided by the publisher. Published in Expert Systems with Applications, 36(2), 2853-2863. doi: 10.1016/j.eswa.2008.01.031. Members of the USF System may access the full-text of the article through the authenticated link provided.





Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.