Water utility benchmarking for managerial and policy decisions: Lessons from developing countries.
Those responsible for utility operations can only manage what they measure, so having information on productivity trends and relative performance enables utility managers to direct attention to shortfalls. Similarly, policy-makers require quantitative analyses in order to identify utilities with strong and weak performance. Examples from Central America are used to illustrate key points.
International Water Association
Berg. S. V. & Corton, M.L. (2008). Water utility benchmarking for managerial and policy decisions: Lessons from developing countries. Presentation to the International Water Association Pi08 Conference on Performance Assessment of Urban Infrastructure Services (March 2008, Valencia, Spain).
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